Refund & Returns Policy


Refund & Returns Policy



Effective Date: January 8, 2025

At Mclaurel Clothing Buttons, we are committed to providing high-quality products and ensuring customer satisfaction. Our Returns & Refund Policy outlines the conditions and process for handling returns, exchanges, and refunds.

1. Returns Policy

We accept returns under the following conditions:

  • Eligibility:
    • Returns must be initiated within 30 days of the delivery date.
    • Items must be unused, undamaged, and returned in their original packaging.
    • A valid proof of purchase (e.g., order confirmation, invoice) must be provided.
  • Exclusions:
    • Custom or personalized items are non-returnable unless they arrive damaged or defective.
    • Sale or clearance items are not eligible for returns.
  • How to Return:
    • Email us at [email protected] with your order number, reason for the return, and supporting photos if applicable.
    • Once your return request is approved, you will receive instructions on how to send the item(s) back to us.
  • Shipping Costs:
    • Customers are responsible for return shipping fees unless the return is due to an error or defective product on our part.

2. Refund Policy

  • Refund Eligibility:
    • Refunds will be issued for items that meet our return criteria after inspection.
    • Refunds are processed within 5–10 business days of approving your return.
  • Refund Method:
    • Refunds will be made to the original payment method.
  • Partial Refunds:
    • Partial refunds may be granted for items returned with signs of use, missing packaging, or damage not caused by us.

3. Exchanges

  • We only replace items if they are defective or damaged.
  • For exchanges, please contact us at [email protected] and provide the necessary details, including photos of the damaged or defective item.

4. Non-Delivery Issues

If your order does not arrive within the estimated timeframe, contact us at [email protected]. We will investigate the issue and provide a resolution.

5. Late or Missing Refunds

If you haven’t received a refund after the processing timeframe:

  1. Check your bank account or contact your payment provider for updates.
  2. If the issue persists, email us, and we’ll assist you promptly.

6. Contact Information

For questions or assistance with returns, exchanges, or refunds, reach out to us: